We, at Drapers Organic, have always respected and protected our customer’s personal information, treating it as we would want our own personal information to be treated. We would never sell your personal data on to a third party, and only pass the necessary information on to the postal/delivery company used, to directly facilitate your order with us. We  usually pass on contact details when using a courier service or sending internationally so they can advise customers when to expect delivery etc. Feel free to request us not to pass on your email/mobile number if beinf snet via courier and we shall not do so (unless necessary for overseas delivery). 

Our full privacy policy is set out below, to inform you how we gather information, and how we take steps to protect this information.

PRIVACY POLICY 

1./ The Personal Data which we collect from you is set out as follows:

1.1     your name;

1.2     your geographical address;

1.3     your email address,

1.4     your telephone number

(collectively, “Your Personal Data”).

 1.5 information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services

1.6  information that you provide to us for the purpose of registering with us or emailing us

1.7  the above information that you provide to us, to be used if subscribing to our Newsletter

1.8  any other information that you choose to send to us

2./ Cookies and IP Addresses

2.1        We may store information about you in a cookie (a small file that is sent by our web server to your computer), which we can access when you make return visits to Drapers Organic. Storing cookies is usual practice for any website that needs to remember its users’ preferences, and we use cookies to keep track of your choices in the Website. For example, it enables your items in the ‘shopping cart’ to be transferred from page to page, or to the checkout, to pay.

2.2      If you would like to delete any cookies that are already on your computer, please refer to the instructions for your browser software to locate the file or directory that cookies are stored in.  If you would like to stop cookies being stored on your computer in the future, please refer to your browser manufacturer’s instructions by clicking “Help” in your browser menu.  Further information about deleting or controlling cookies is available at www.aboutcookies.org. Please note that deleting cookies may affect the way some websites perform.

2.3 We do not use the cookie information for any other purpose beyond making your experience on the website as smooth as possible, and do not use cookie information for any marketing or advertising purposes.

3./ Using Your Personal Data

 Personal data submitted on this website will be used for the purposes specified in this privacy policy or in relevant parts of the website. It is the Law that we must hold order details for 7 years.

 We may use your personal information to:

(a) send to you goods purchased via the website, and supply to you services purchased via the website

(b) send invoices and/or receipts to you

(c) send you email notifications about your current order /delivery or which you have specifically requested

(d) occasionally send to you our Newsletter, where you have given your consent for us to do so (you can inform us at any time if you no longer wish to receive our Newsletter by emailing us at care@drapersorganic.co.uk). This has never been hidden, it is clearly a box to click, when setting up your Account.

(e) deal with enquiries, suggestions and complaints made by or about you, relating to the website

(f) pass to DPD Local, if applicable, so they can offer the convenience of their delivery 'predict' service. 

We will not provide your personal information to any third parties other than as stated in this Privacy Policy.

4./ Other Disclosures

In addition to the disclosures reasonably necessary for the purposes identified elsewhere in this privacy policy, we may disclose information about you:

(a) to the extent that we are required to do so by law

(b) in connection with any legal proceedings or prospective legal proceedings;

(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

Except as stated in this privacy policy, we will not provide your Personal Data to third parties

6./ Security of your Personal Data

6.1 We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

6.2 Our Payment Service Provider is Sage Pay, the largest independent payment service provider (PSP) in the UK and Ireland. Sage Pay provides a secure payment gateway, processing payments for thousands of online businesses. Drapers Organic never see or hold your credit card details.

Sage Pay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.

More information about shopping securely with Sagepay can be found at https://www.sagepay.co.uk/support/online-shopper-support

7./  Privacy Policy Amendments

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

8./ Your Rights

8.1 You may instruct us to provide you with any personal information we hold about you.

8.2 You may check and amend your personal information, if necessary, by going to 'My Account'.

8.3 You may ask us to delete your Account at any time, by emailing care@drapersorganic.co.uk and we shall do so as soon as possible and within 7 working days or you may delete your account, by logging in to My Account and choosing Delete My Account.

8.4 You may ask us to unsubscribe you from our occasional Newsletter at anytime, by emailing care@drapersorganic.co.uk or by clicking unsubscribe, on receipt of a Newsletter.

9. Customer Care

Draper's Organic is committed to customer care and attention. Please do contact us at care@drapersorganic.co.uk if you have any queries, questions or comments about our Privacy Policy or how we use your Personal Data. We will be happy to help you or attend to your enquiry.