Draper's Organic Cotton

Ordering & Delivery

Ordering from us is safe, secure and easy.

  1. We hope you like our hemp homewares collection and our other eco friendly products.
  2. Just click 'add to cart' by each article you would like to purchase.
  3. You can view, change or cancel your shopping cart at anytime, by clicking the cart icon and making any necessary amendments
  4. When you have finished selecting, click on the checkout icon
  5. Review your selection to ensure the descriptions of the articles are correct
  6. Enter your payment details (credit/debit card)
  7. Your payment details will be held on the Sagepay secure site while they are confirmed, and the order authorised
  8. Once your details have been verified you will be advised that the order has been completed and you will receive your order confirmation
  9. Please do not hesitate to email us if you have any questions or concerns..


We accept all major debit and credit cards, which are authorised and processed by the secure Payment Gateway, Sagepay, for your peace of mind and security.

If you wish to pay by Bank Transfer please contact us in the first instance.

We shall then process and send you your Order. If any items are out of stock, which would be unusual, you will be notified, at which time you can choose to cancel the order or wait for its later delivery if applicable.

If you have any queries or requests please do not hesitate to contact us on care@drapersorganic.co.uk.

Shipping and Handling

The normal flat rate delivery charge for mainland UK is £4.95. Non UK mainland delivery costs and heavy /bulky delivery charges will be the actual postage / courier cost and will be charged separately, before despatch. You will be contacted via email, to advise you of the extra charge and to receive your consent.

We currently use Royal Mail's Signed for service, which includes their Track and Trace system (based on UK service) and DPD Courier Service, at our discretion. (We may pass on your mobile telephone number or email address to Interlink Couriers, if using them and if known, so that they may notify you prior to delivery. Please advise if you do not wish us to do this.) If you need us to use a next day service, please do advise, so we can arrange this for you and charge the additional, actual cost if appropriate. If your order is for one of our lighter weight items  (sanitary wear etc) and so costs considerably less than the Flat Rate to post, we shall reimburse the balance at our discretion.

Overseas orders will incur the below flat fee delivery charges for Royal Mail's "International Track & Sign for" service. An extra charge will be made for any item/s costing more than this. The extra cost charged for International orders and non-mainland orders will be the actual shipping cost and will be charged to your card at the time of shipping. The cost will be advised prior to shipping, for your acceptance. If the item being sent is lighter, so that the P&P cost is much less than this, we shall refund the difference at our discretion. Please ask for details.

Mainland UK £4.95 (see above for non-mainland details)
Europe & Ireland £15.00
Zones 1 & 2 (Rest of World) £18.00

We shall pass on your mobile number or email address to the Courier company (DPD) so that they can use their Predict service, advising you when your parcel is due to arrive. However, if you do not wish us to do this, please advise on placing your order.

Please note that if the carrier service used are unable to deliver an order, after their standard, reasonable attempts, the actual extra shipping cost will be charged to the customer, on top of the flat fee paid for the original delivery, before we can arrange to re-send the item to them. If a Courier company was used, their actual charge to return the parcel to us will also have to be charged on to the customer. Please email us for details. Please therefore ensure that suitable arrangements are made to receive the goods. Thank you for your kind understanding.

Customer Satisfaction

We at Drapers Organic like to monitor the delivery service used and confirm that you have received your order, and in a satisfactory condition. We may therefore contact you by email for this purpose.

Order Tracking

We will always aim to meet the quoted delivery times, however, sometimes problems can occur which are outside of our control. If you are experiencing late delivery of your order, over the stated delivery times, please feel free to contact us and we will endeavour to help trace the parcel, using the Royal Mail (or other courier service) tracking number or by contacting the Carrier. Unfortunately we cannot take responsibility for any parcels once they have left our control and, should an order go missing, we will not be able to pass on compensation until an investigation has taken place and compensation has been received from the Carrier, if applicable. Compensation paid will be limited to the amount received from the Carrier.

Delivery

We will endeavour to prepare your goods within 1 working day of receipt of order and for you to receive your order within the following 1-4 working days, however, please allow up to 5 days, depending on which service is used. If you need an urgent delivery, please do advise so we can arrange this for you if possible.

We do hold all items shown, in stock,  however the website may not reflect all current sales. If an item is temporarily out of stock please contact us for information or to place an advance order for this item. If the item is no longer available or sold out we shall advise you by email or phone. If you would rather not wait, please feel free to cancel your order by contacting us.

Please inspect thoroughly all items as soon as you receive them and before signing for them, to ensure that they have not been damaged in transit. If you see any signs of damage, please make a written note of this with the carrier when you sign for the parcel, and notify us immediately by email (within 1 day so that a claim may be made against the carrier company).

Please note that delivery times quoted are based on UK deliveries. Please email us if you are ordering from overseas and wish to know an estimated delivery time or to make any special delivery arrangments (actual shipping cost to be charged).

Returns Policy

Draper's Organic is committed to customer satisfaction, we want you to enjoy all of your purchases and to be happy in the care and attention you receive from us. If you have any queries please do not hesitate to contact us at care@drapersorganic.co.uk.

Carrier Service

Please inspect thoroughly all items as soon as you receive them and before signing for them, to ensure that they have not been damaged in transit. If you see any signs of damage, please make a written note of this with the carrier when you sign for the parcel and notify us immediately by email (within 1 day so that a claim may be made against the carrier company).

Returns

Although Draper's Organic is confident you will be delighted with your purchases from us, we acknowledge that there may be an occasion where an item needs to be exchanged or returned. Please note that, once used, items cannot be returned, unless faulty, so please check all purchases on receipt to ensure they suit your requirement before using. If you should wish to return/exchange an item, we would ask you to follow the following procedure/s:

Please obtain a Proof of Postage Certificate from your Post Office when sending any returns or exchanges back to us. We recommend that you use their insured Sign For delivery service, as we cannot be held responsible for any items lost or damaged on return to us.

Cooling Off Period

If you wish to return any item, please send it to us in its original, saleable condition (unused, unwashed, with its original labels and packaging intact and reuseable) within 14 days of receipt, for a refund (less the shipping costs). Please ensure your contact details are included with any returns, which should be securely packaged to protect them in transit and should be received by us within 14 days of the delivery date to you. Please email us in the first instance so that we know to expect the return and can confirm receipt. Please note that we cannot be responsible for postage costs. If we do not receive the item back from you we may arrange for collection of the item from your delivery address at your cost. If you have any questions please do not hesitate to contact us.

Please note that fabric cannot be returned, as this is cut to customer specification. If unsure, please order a swatch/es or sample to check suitability, before placing your order.

Please note that, once used, items cannot be returned, unless faulty.

Exchanges

Draper's Organic will be happy to exchange any item if it is returned in its original, saleable condition (unused, unwashed, with its original labels and packaging intact) within 14 days from your receipt date. Please contact us in the first instance to advise your exchange details and ensure your contact details and exchange requirements are also included with the item/s, which should be securely packaged to protect them in transit. Please note that we cannot exchange used or customer damaged goods (customers statutory rights are not affected). Please note that we cannot be responsible for postage costs. If you have any questions please do not hesitate to contact us, where we shall do our best to help.

Please note that fabric cannot be returned, as this is cut to customer specification. If unsure, please order a swatch/es or sample to check suitability, before placing your order.

Faulty or Incorrect Items

Draper's Organic do carry out quality control, however, in the unlikely event that an item is faulty or has been sent incorrectly, please return it within 14 days from your receipt date. Reasonable return and original delivery postage costs will be reimbursed in full, once the order details and item have been agreed. Please contact us by email or in writing in the first instance to advise us of the problem. If an exchange of a faulty or incorrect item is requested, Draper's Organic will cover the reasonable replacement postage costs once the item and claim have been agreed.

Please obtain a Proof of Postage Certificate from your Post office when sending any returns or exchanges. We recommend that you use their insured Sign For delivery service as we cannot be held responsible for any items lost on return to us.

Item Descriptions

Please note that although we believe all product descriptions to be correct, it is possible that discrepancies may occur from time to time. Although actual product images are displayed, please be aware that the colour/s may differ to how they appear on your monitor.

Pricing and Services

All prices quoted and services used are subject to change without notice.